OK, it's not particularly sexy but it is important. Please do have a read through the Official Stuff outlined below, it contains our Cookie Policy, our Terms & Conditions, and our Privacy Policy.
Our Cookie Recipe
There are some things we are.
For example, we are exceptionally good at Scrabble, potentially addicted to snacking, and perhaps a bit too talkative in the mornings.
But there are also some things we are not. We are not great Eskimo poets or accomplished unicyclists, for example, and we are definitely not tech wizards. Unfortunately, our website building software does not let us attach an ‘opt out of cookies’ option in our source code. But if you are worried about us using your data for the wrong reasons, you can opt out yourself by clicking here. Before you lock your door, shutter your windows and disable cookies, though, read the next paragraph and hopefully we can settle your mind.
We use Google Analytics very basically to measure how many times each page is viewed. For example, if we see that our visitors (you) are looking for information on our products, we can make sure there is plenty of information on that page ready for you to read. We also like to see where in the world our visitors are finding us from, to see how well our brand is spreading. We know there are a lot more clever ways of using analytics but for now, we are not interested in all that – our focus is on making Office Pantry as honest, friendly and helpful in the cyberworld as we hope we are in the real world. We do not have any plans to delve deeper into the world of analytics for now, and if we ever do, we will let you know.
Our Honest Foods Ltd Terms & Conditions
Introduction
We are a young company, and as a young company we may not have perfectly ironed out all of the various nuances of UK law. However, we will do our best to explain ourselves and what you can expect from us. If you are a clever legal person and spot holes, please do the decent thing and let us know.
1. General Information about us and our Terms & Conditions
The “Office Pantry” brand we use is the trading name of our company Our Honest Foods Ltd. We do not mean to insinuate or in any way indicate that we are any other company or brand. We are proud of ourselves and don’t need to impersonate anyone else. We have a registered trade mark that backs that up too.
1.1. Our Honest Foods Ltd is a UK registered company (company number 08581347) and our VAT number is 178201805. Any time we use “I”, “we”, “us” or “our” throughout our website or Terms & Conditions, we are referring to Our Honest Foods Ltd.
1.2. Using our website indicates you are agreeing to our Terms & Conditions.
1.3. We reserve the right to change our Terms & Conditions at any time, with or without notice to you. Please check our website regularly which will contain an updated version of our Terms & Conditions.
1.4. The applicable law relating to our products and services, whether delivered outside the UK or not, is the law of England and Wales.
2. Our Website
2.1. The website domains www.officepantry.co.uk, www.officepantry.info, www.officepantry.biz and www.ourhonestfoods.com are owned by us and the website itself has been built by us using the online website software provider Squarespace.
2.2. We cannot claim original ownership of the different components of the website, but we did come up with all the text included in the website and therefore we would be very grateful if you respect our legal rights to that text.
2.3. We do not claim ownership of all images as we have used some from other sources. If you feel we have infringed a copyright in any way, please get in touch with us immediately.
2.4. We are not liable for errors or omissions made on our website. We will make efforts to correct any errors or omissions as soon as practicable after being notified of them.
2.5. By using our website, you agree:
2.5.1. To not attempt to transmit any viruses, act in any way maliciously or damage or attempt to damage our website or any of its component parts.
2.5.2. To respect out rights to all original content and not use, replicate or reproduce that content without our permission.
3. Office Pantry
3.1. General
3.1.1. Any reference throughout our website, these Terms and Conditions or any other material produced by us to “Office Pantry”, “Office Pantry Refill”, “Refill Pack”, "Office Pantry Snack Pack", “Best of British”, “Snackorium”, “Snackoria”, “Office Delivery”, “Office Box”, "Office Pantry Fruit Box" or "Office Pantry Drinks Pack" (or any plural or variation of the above), or any combination of the aforementioned terms, refers to our service which delivers a box of products on Mondays, Tuesdays, Wednesdays, Thursdays or Fridays periodically to a specified address for a fee.
3.1.2. You must be at least 18 years of age to enter into a contract with Our Honest Foods Ltd and if an order is placed, must have purchasing authority for the company for which delivery and payment will be made out to.
3.1.3. Subscriptions are non-transferrable and cannot be traded or sold.
3.2. The Price
3.2.1. By signing up, you agree to pay a sum of money specified by us.
3.2.2. The price of the service is specified on our website and is subject to change at any time. The price of the Office Pantry subscription is entirely at our discretion.
3.2.3. If you are already a subscription customer, we will notify you of any change of price via the email address you submit to us during the sign-up process at least 5 calendar days before your next payment is due. Failure to adapt your payment to the new price will result in the automatic cancellation of your subscription, whereupon we will contact you directly to let you know how to reactivate your subscription.
3.3. Contents of the Office Pantry
3.3.1. Although we will make every effort possible to make it so, we do not promise that the RRP of the Office Pantry contents will always sum to a greater value than the cost of the delivery. We add value ourselves by sourcing, purchasing and delivering the products.
3.3.2. There is no fixed or specified quantity, value, range, category or type of product contained within each Office Pantry and its contents are decided entirely at our discretion and are subject to change at any time with or without notice to you.
3.3.3. Although we will do our utmost to tailor your delivery to your comments, from time to time it may be necessary to ignore your request, politely of course.
3.3.4. Order change requests made more than 7 calendar or 5 working days before the next delivery is due will be effective before the next delivery is made.
3.3.5. Order change requests made less than 7 calendar or 5 working days before the next delivery is due will be effective following the next delivery is made. In other words we ask for 7 calendar days' notice prior to your next delivery should you wish to alter your delivery in any way.
3.3.6. Points 3.3.4. and 3.3.5. are valid, subject to there being no conflict with your prior agreed payment agreement.
3.3.7. We do not guarantee that all products contained within the Office Pantry will be suitable for consumption by all people so please read each individual product label to check for relevant information, for example allergies, intolerances or other dietary requirements.
3.3.8. We do not guarantee that all products inside the Office Pantry will be fit for consumption for the entirety of a fortnight following delivery. Please check all products for their individual “Use By” date (or equivalent) as soon as you receive your Office Pantry so that you can schedule your snacking accordingly. If any products are delivered on a date past their “Use By” date (or equivalent), please let us know immediately.
3.3.9. We do not interfere with, adapt, change, repackage or in any way alter the individual products contained within the Office Pantry.
3.3.10. We will only include products in our Office Pantry which, to the best of our knowledge, have had at least some value added by a British company, sole trader or partnership. We do not guarantee that the products themselves, or the ingredients, are British.
3.4. Payments
3.4.1. Payments are handled by our payments bureaus PayPal.com, Stripe.com, and GoCardless.com. By signing up to pay through PayPal, you are also agreeing to their Terms and Conditions available to view at https://www.paypal.com/uk/webapps/mpp/ua/legalhub-full. By signing up to pay through Stripe, you are also agreeing to their Terms and Conditions available to view at https://stripe.com/gb/ssa By signing up to pay through GoCardless, you are also agreeing to their Terms and Conditions available to view at https://gocardless.com/legal.
3.4.1.1. As a default, Direct Debit advance notice is 10 working days before payments can be taken. However, you can agree a shorter notice period with your bank. By signing up for payments with Our Honest Foods Ltd through the GoCardless payment authority governed by their Terms and Conditions, we have a reduced notice period of 3 working days. Notice is given via GoCardless directly to the email address you provide them.
3.4.2. As we grow, we may find it necessary to alter the way in which we take payment. We will keep you informed of any changes via phone or the email address you have submitted to us when subscribing.
3.4.3. We take payments periodically by continuous payment authority when deliveries are due. You will be charged as follows:
3.4.3.1. Deliveries due on Monday with payment via PayPal.com or Stripe.com, will be charged the previous Friday from 00:00;
3.4.3.2. Deliveries due on Monday with payment via GoCardless.com, will be charged the previous Wednesday from 00:00.
3.4.3.3. Alternative payment plans (such as BACS) can be arranged in exceptional circumstances, typically with a 5% administration fee. Terms will be agreed between the two parties and remain in confidence.
3.5. Delivery
3.5.1. Our offered price includes delivery to mainland United Kingdom only.
3.5.2. These terms apply to deliveries in mainland United Kingdom only.
3.5.3. Deliveries further afield must be arranged directly with us, whereupon a revised price will be offered if we feel we are able to fulfil your request.
3.5.4. Delivery will be made from the Monday after payment being received. This allows us time to tailor your delivery and finalise our packing arrangements before sending the delivery to you.
3.5.5. If you have not received your Office Pantry delivery 8 working days after your payment, please contact us as soon as possible and no later than 5 working days after delivery should have taken place.
3.5.6. If you change address, you must let us know by contacting orders@officepantry.co.uk at least 7 calendar days before payment is due to be taken. We are not liable for any deliveries made to the wrong address arising from your failure to notify us of your change of address.
3.5.7. Office Pantries deliveries sent via courier services and are recorded. The deliveries made by our own delivery vehicles are recorded internally. We reserve the right to change providers and method at any time without prior notice to you.
3.5.8. Although we do our best to package our Office Pantry deliveries adequately, we do not guarantee there will not be any breakage or damage to products which may be reasonably expected in the course of transit.
3.5.9. Please let us know immediately if any product – or the box itself – arrives damaged to a greater extent than could be reasonably expected in the course of transit. We will arrange the return of the affected product(s) and, if in agreement, arrange a refund for the returned products.
3.5.10. We will not be responsible for any delay in delivery arising from a cause outside our control, including where the cause has affected our suppliers or carriers.
3.6. Cancellation
3.6.1. You may cancel your subscription at any time by emailing us at orders@officepantry.co.uk.
3.6.2. Should a cancellation occur at the request of either party, deliveries will be fulfilled until the end of the calendar month, with one week's notice required before the final week of the month.
3.6.3. Should you initiate a cancellation, all display units will be collected at Our Honest Foods' cost.
3.6.3.1. If display units are unable to be collected, either due to being damaged beyond use or having been disposed of, a charge will be levied.
3.6.4. We reserve the right to cancel your subscription for any reason whatsoever and at any time.
4. Force majeure
4.1. We will not be liable to you if we fail to comply by these Terms & Conditions for any reason which is outside what we can reasonably control.
Thank you for reading, and please do let us know if you are confused by anything.
These Terms & Conditions were last updated on 14 December 2016.
Privacy Policy
Welcome to Office Pantry’s Privacy Policy.
When you use or interact with us, you’re trusting us with your information. This Privacy Policy will share how we process your personal data when you use our services or our Sites.
We would like to believe we are as honest about protecting your information as we are about our foods.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you become a customer, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit, debit, and/or other payment card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Stripe to process payments on our online store. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ or at https://policies.google.com/technologies/partner-sites. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to court order, or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Having said that, we don’t actively pursue any of these ‘tactics’, but you can opt out of targeted advertising by using the links below:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at hello@officepantry.co.uk or by mail using the following details: Office Pantry (Our Honest Foods Ltd) [Re: Privacy Compliance Officer], 35 King Street, Bristol, BS1 4DZ, United Kingdom