OK, it's not particularly sexy but it is important. Please do have a read through the Official Stuff outlined below, it contains both our Privacy Policy and our Terms & Conditions.

 

Our Cookie Recipe

There are some things we are.

For example, we are exceptionally good at Scrabble, potentially addicted to snacking and perhaps a bit too talkative in the mornings.

But there are also some things we are not. We are not great Eskimo poets or accomplished unicyclists, for example, and we are definitely not tech wizards. Unfortunately, our website building software does not let us attach an ‘opt out of cookies’ option in our source code. But if you are worried about us using your data for the wrong reasons, you can opt out yourself by clicking here. Before you lock your door, shutter your windows and disable cookies, though, read the next paragraph and hopefully we can settle your mind.

We use Google Analytics very basically to measure how many times each page is viewed. For example, if we see that our visitors (you) are looking for information on our products, we can make sure there is plenty of information on that page ready for you to read. We also like to see where in the world our visitors are finding us from, to see how well our brand is spreading. We know there are a lot more clever ways of using analytics but for now, we are not interested in all that – our focus is on making Office Pantry as honest, friendly and helpful in the cyberworld as we hope we are in the real world. We do not have any plans to delve deeper into the world of analytics for now, and if we ever do, we will let you know.

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Our Honest Foods Ltd Terms & Conditions

Introduction

We are a young company, and as a young company we may not have ironed out perfectly all of the various nuances of UK law. However, we will do our best to explain ourselves and what you can expect from us. If you are a clever legal person and spot holes, please do the decent thing and let us know.

1. General Information about us and our Terms & Conditions

The “Office Pantry” brand we use is the trading name of our company Our Honest Foods Ltd. We do not mean to insinuate or in any way indicate that we are any other company or brand. We are proud of ourselves and don’t need to impersonate anyone else. We have a registered trade mark that backs that up too.

1.1. Our Honest Foods Ltd is a UK registered company (company number 08581347) and our VAT number is 178201805. Any time we use “I”, “we”, “us” or “our” throughout our website or Terms & Conditions, we are referring to Our Honest Foods Ltd.

1.2. Using our website indicates you are agreeing to our Terms & Conditions. 

1.3. We reserve the right to change our Terms & Conditions at any time, with or without notice to you. Please check our website regularly which will contain an updated version of our Terms & Conditions.

1.4. The applicable law relating to our products and services, whether delivered outside the UK or not, is the law of England and Wales.

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2. Our Website 

2.1. The website domains www.officepantry.co.uk, www.officepantry.info, www.officepantry.biz and www.ourhonestfoods.com are owned by us and the website itself has been built by us using the online website software provider Squarespace.

2.2. We cannot claim original ownership of the different components of the website, but we did come up with all the text included in the website and therefore we would be very grateful if you respect our legal rights to that text.

2.3. We do not claim ownership of all images as we have used some from other sources. If you feel we have infringed a copyright in any way, please get in touch with us immediately.

2.4. We are not liable for errors or omissions made on our website. We will make efforts to correct any errors or omissions as soon as practicable after being notified of them.

2.5. By using our website, you agree:

2.5.1. To not attempt to transmit any viruses, act in any way maliciously or damage or attempt to damage our website or any of its component parts.

2.5.2. To respect out rights to all original content and not use, replicate or reproduce that content without our permission.

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3. Office Pantry

3.1. General

3.1.1. Any reference throughout our website, these Terms and Conditions or any other material produced by us to “Office Pantry”, “Office Pantry Refill”, “Refill Pack”, "Office Pantry Snack Pack", “Best of British”, “Snackorium”, “Snackoria”, “Office Delivery”, “Office Box”, "Office Pantry Fruit Box" or "Office Pantry Drinks Pack" (or any plural or variation of the above), or any combination of the aforementioned terms, refers to our service which delivers a box of products on Mondays, Tuesdays, Wednesdays, Thursdays or Fridays periodically to a specified address for a fee.

3.1.2. You must be at least 18 years of age to enter into a contract with Our Honest Foods Ltd and if an order is placed, must have purchasing authority for the company for which delivery and payment will be made out to.

3.1.3. Subscriptions are non-transferrable and cannot be traded or sold.

3.2. The Price 

3.2.1. By signing up, you agree to pay a sum of money specified by us.

3.2.2. The price of the service is specified on our website and is subject to change at any time. The price of the Office Pantry subscription is entirely at our discretion.

3.2.3. If you are already a subscription customer, we will notify you of any change of price via the email address you submit to us during the sign-up process at least 5 calendar days before your next payment is due. Failure to adapt your payment to the new price will result in the automatic cancellation of your subscription, whereupon we will contact you directly to let you know how to reactivate your subscription. 

3.3. Contents of the Office Pantry

3.3.1. Although we will make every effort possible to make it so, we do not promise that the RRP of the Office Pantry contents will always sum to a greater value than the cost of the delivery. We add value ourselves by sourcing, purchasing and delivering the products.

3.3.2. There is no fixed or specified quantity, value, range, category or type of product contained within each Office Pantry and its contents are decided entirely at our discretion and are subject to change at any time with or without notice to you.

3.3.3. Although we will do our utmost to tailor your delivery to your comments, from time to time it may be necessary to ignore your request, politely of course.

3.3.4. Order change requests made more than 7 calendar or 5 working days before the next delivery is due will be effective before the next delivery is made.

3.3.5. Order change requests made less than 7 calendar or 5 working days before the next delivery is due will be effective following the next delivery is made. In other words we ask for 7 calendar days' notice prior to your next delivery should you wish to alter your delivery in any way.

3.3.6. Points 3.3.4. and 3.3.5. are valid, subject to there being no conflict with your prior agreed payment agreement.

3.3.7. We do not guarantee that all products contained within the Office Pantry will be suitable for consumption by all people so please read each individual product label to check for relevant information, for example allergies, intolerances or other dietary requirements.

3.3.8. We do not guarantee that all products inside the Office Pantry will be fit for consumption for the entirety of a fortnight following delivery. Please check all products for their individual “Use By” date (or equivalent) as soon as you receive your Office Pantry so that you can schedule your snacking accordingly. If any products are delivered on a date past their “Use By” date (or equivalent), please let us know immediately.

3.3.9. We do not interfere with, adapt, change, repackage or in any way alter the individual products contained within the Office Pantry. 

3.3.10. We will only include products in our Office Pantry which, to the best of our knowledge, have had at least some value added by a British company, sole trader or partnership. We do not guarantee that the products themselves, or the ingredients, are British.

3.4. Payments

3.4.1. Payments are handled by our payments bureaus PayPal.com and GoCardless.com. By signing up to pay through PayPal, you are also agreeing to their Terms and Conditions available to view at https://www.paypal.com/uk/webapps/mpp/ua/legalhub-full. By signing up to pay through GoCardless, you are also agreeing to their Terms and Conditions available to view at https://gocardless.com/legal.

3.4.2. As we grow, we may find it necessary to alter the way in which we take payment. We will keep you informed of any changes via phone or the email address you have submitted to us when subscribing.

3.4.3. We take payments periodically by continuous payment authority when deliveries are due. You will be charged as follows:

3.4.3.1. Deliveries due on Monday with payment via PayPal.com, will be charged the previous Friday from 00:00;

3.4.3.2. Deliveries due on Monday with payment via GoCardless.com, will be charged the previous Wednesday from 00:00.

3.4.3.3. Alternative payment plans (such as BACS) can be arranged in exceptional circumstances, typically with a 5% administration fee. Terms will be agreed between the two parties and remain in confidence.

3.5. Delivery

3.5.1. Our offered price includes delivery to mainland United Kingdom only.

3.5.2. These terms apply to deliveries in mainland United Kingdom only.

3.5.3. Deliveries further afield must be arranged directly with us, whereupon a revised price will be offered if we feel we are able to fulfil your request.

3.5.4. Delivery will be made from the Monday after payment being received. This allows us time to tailor your delivery and finalise our packing arrangements before sending the delivery to you.

3.5.5. If you have not received your Office Pantry 8 working days after your payment, please contact us as soon as possible and no later than 5 working days after delivery should have taken place.

3.5.6. If you change address, you must let us know by contacting chow@ourhonestfoods.com at least 7 calendar days before payment is due to be taken. We are not liable for any deliveries made to the wrong address arising from your failure to notify us of your change of address.

3.5.7. Our Office Pantries sent via courier services and are recorded by signature. The deliveries made by our own delivery vehicles are recorded internally. We reserve the right to change providers and method at any time without prior notice to you. 

3.5.8. Although we do our best to package our Office Pantries adequately, we do not guarantee there will not be any breakage or damage to products which may be reasonably expected in the course of transit.

3.5.9. Please let us know immediately if any product – or the box itself – arrives damaged to a greater extent than could be reasonably expected in the course of transit. We will arrange the return of the affected product(s) and, if in agreement, arrange a refund for the returned products.

3.5.10. We will not be responsible for any delay in delivery arising from a cause outside our control, including where the cause has affected our suppliers or carriers.

3.6. Cancellation

3.6.1. You may cancel your subscription at any time by emailing us at chow@ourhonestfoods.com. 

3.6.2. Should a cancellation occur at the request of either party, deliveries will be fulfilled until the end of the calendar month, with one week's notice required before the final week of the month.

3.6.3. We reserve the right to cancel your subscription for any reason whatsoever and at any time. 

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4. Force majeure

4.1. We will not be liable to you if we fail to comply by these Terms & Conditions for any reason which is outside what we can reasonably control. 

 

Thank you for reading, and please do let us know if you are confused by anything.

These Terms & Conditions were last updated on 14 December 2016.

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